Shipping Policy

2.1 Coverage Areas

We provide chauffeur-driven vehicle reporting and pickup services in the following cities:

2.2 Service Availability

Service availability may vary by location and time. Please contact our customer service team to confirm availability in your specific area.

3.1 Reporting Options

3.2 Reporting Requirements

• Valid identification documents for verification
• Payment confirmation and booking details
• Accessible reporting location with proper parking
• Contact person available at reporting location
• Vehicle inspection and documentation completion
• Clear pickup location details and contact information

3.3 Reporting Charges

Reporting charges vary based on location, distance, and service type. Charges are calculated from garage to garage - if the pickup location is not directly served, the vehicle will be dispatched from the nearest rental location. Standard reporting within city limits is typically included in the rental price. Additional charges may apply for:

• Outstation reporting
• Express reporting services
• Reporting outside standard business hours
• Special location requirements
• Extended waiting time or route changes

3.4 Reporting Time Clarification

4.1 Service End Options

4.2 Service Completion Requirements

• All personal belongings removed from vehicle
• Vehicle inspection completed by chauffeur
• Service completion confirmation received
• Payment settlement (if any additional charges apply)
• Clear communication of any service issues or concerns

5.1 Standard Service Timeline

5.2 Emergency Services

For emergency situations, we provide 24/7 support with expedited reporting and service completion. Turnaround time for urgent bookings is up to 120 minutes. Additional charges apply for emergency services.

6.1 Real-time Updates

We provide real-time updates for your vehicle reporting and service completion:

• SMS notifications for reporting/service status
• Email confirmations with driver details
• Live tracking through our mobile app (where available)
• Direct communication with assigned driver

6.2 Driver Information

You will receive driver contact information, vehicle details, and estimated arrival time before reporting or service completion.

7.1 Common Delay Causes

• Traffic congestion and road conditions
• Weather-related delays
• Vehicle preparation and inspection time
• Previous customer delays
• Unforeseen mechanical issues

7.2 Compensation for Delays

For significant delays (more than 1 hour), we may provide:

• Service credits for future bookings
• Upgrade to a higher category vehicle (if available)
• Partial refund for the delay period
• Complimentary additional services

8.1 Corporate Services

For corporate clients, we offer specialized reporting and service completion including scheduled reporting, dedicated account management, and customized service agreements.

8.2 Event Services

For weddings, conferences, and special events, we provide coordinated reporting and service completion with multiple vehicles and dedicated support staff.

8.3 Long-term Rentals

For long-term rentals (30+ days), we offer flexible reporting and service completion schedules, regular maintenance support, and vehicle replacement services.